Customer Service Consultant - Maesteg (FTC)

TSB Bank plc.; Maesteg; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution in Wales is seeking a Customer Service Consultant to help customers gain money confidence. You will support clients in-person, via video, and over the phone. The ideal candidate will have exceptional customer service skills, the ability to understand customer needs, and a flair for problem-solving. This full-time position offers a competitive salary of £26,160 with excellent benefits, including a generous pension plan and private healthcare.

Benefits

Flexible benefits

Variable Pay Award

Fantastic company pension

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Great with people and provide service in person, via video calls, and over the phone.
• Ability to help answer questions and resolve problems.
• Strong team player with collaborative approach.

Responsibilities

• Help customers build confidence in using various banking methods.
• Build and deepen customer relationships through various channels.
• Educate customers about TSB products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving ability

Team player

Digital literacy

Job description

Overview

Customer Service Consultant - Maesteg (FTC)

Employer: TSB Bank

• Location: Maesteg, Bridgend
• Contract: Full-time (12 Month Fixed Term Contract)

Job Title: Customer Service Consultant (Money Confidence Expert)

Function: Branch Banking

Location: Maesteg

Hours: Full Time 35 hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) with excellent benefits

At TSB, we’re committed to helping customers and communities gain money confidence. We are seeking someone passionate about customer experience.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice to make everyday banking easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by understanding their needs, respond to enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. By going the extra mile, you’ll offer financial support that can change lives and make customers feel that TSB is the bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, via video calls, and over the phone.
• Have a flair for understanding what customers need and how best to support their current and future goals.
• Ability to help answer questions and resolve problems.
• Strong team player with a collaborative approach to improve customer satisfaction.
• Embraces Digital: develop skills to educate and assist customers to digitally self-serve using their own device or branch tablets with online banking and the mobile app.

Location

Candidates must be able to commute to other branch locations. Typical travel up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.

What we offer in return

Base salary from day one: £24,000, plus benefits:

• Extra 9% of salary (£2,160) to take as cash or spend on flexible benefits (dental plan, cycle-to-work, buying extra holidays, etc.)
• Variable Pay Award (5% / £1,200 on target) based on company performance
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right for you, join our team. We make things happen! We are TSB. Life Made More.

EEO and Inclusion: Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence. For everyone. Every day.

Did you meet some of the requirements but not all? We’d love to hear from you with an open, curious mindset. Remember, TSB is a Disability Confident Leader and you are entitled to be part of the selection process if you meet the minimum criteria outlined in the job advert.