Customer Service Consultant - Croydon (FTC)

TSB Bank; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading financial institution in the UK is seeking a Customer Service Consultant to serve as a Money Confidence Expert. This role involves helping customers build confidence in their banking interactions, whether in-person or digitally, while addressing their inquiries and educating them on products. With a base salary of £27,000 and an attractive benefits package, you will contribute significantly to customer satisfaction and engagement within the community.

Benefits

Extra cash allowance

Variable pay award based on performance

Company pension contribution

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Great with people and exceptional customer service in various formats.
• Understanding customer needs and supporting their goals.
• Ability to answer questions and resolve issues efficiently.
• Strong team player contributing to customer satisfaction.

Responsibilities

• Help customers build confidence in TSB's banking services.
• Educate customers on banking products through various interactions.
• Respond to customer enquiries and build lasting relationships.

Skills

Exceptional customer service

Problem-solving ability

Team collaboration

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert)

12 Month Fixed Term Contract

Function: Branch Banking
Location: Croydon
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits

At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

Qualifications

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

• Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

Compensation and Benefits

• Base salary of £27,000 from day one, and an excellent benefits package which includes:
  • Extra 9% of your salary (£2,430) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
  • Variable Pay Award (5%/£1,350 on target) based on company performance.
  • Fantastic company pension – TSB contributing up to 13%
  • 25 days holidays (plus bank holidays)
  • Private Healthcare