Customer Service Consultant

TSB Bank; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent banking institution is seeking a Customer Service Consultant in Gloucester to assist customers in navigating their banking options. This full-time role involves face-to-face interactions, as well as phone and video support, aiming to build confidence and relationships with clients. The ideal candidate excels in customer service, is a strong team player, and is proficient in digital banking solutions. This position offers a competitive salary, flexible benefits, and opportunities for professional growth.

Benefits

Flexible benefits

Variable Pay Award

Generous pension contributions

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Be great with people and provide exceptional customer service.
• Understand customer needs and support their goals.
• Ability to answer questions and resolve issues.
• Collaborate with team members to improve customer satisfaction.
• Educate customers on digital services.

Responsibilities

• Help customers build confidence in using banking channels.
• Respond to customer enquiries and address their needs.
• Offer financial support to enhance customer relationships.

Skills

Exceptional customer service

Team player

Problem-solving

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract

Function: Branch Banking

Location: Gloucester

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way. By going the extra mile and offering financial support that might even change their lives, you build a great relationship, add a personal touch, and make them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

• Candidates must be able to commute to other branch locations, typically a journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.

What we offer in return

• Extra 9% of your salary (£2,160) to either take as cash in your pay or spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%.
• 25 days holidays (plus bank holidays).
• Private Healthcare.

If this sounds right up your street, come and join our team. We make things happen!