Customer Service Cashier - Banking Helpdesk Expert

HSBC Global Services Limited; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm seeks a Customer Service Representative in Guildford to deliver exceptional service to customers. You will engage with customers face-to-face, process transactions, and assist with inquiries while being a vital part of a dynamic branch team. An initial salary of £24,000 is offered alongside benefits including holiday, healthcare, and pension contributions. The role requires effective communication skills and the ability to adapt to changes. Training will be provided to support your professional growth.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Proven capacity to take ownership of customer inquiries through to resolution.
• Experience in a customer service role is beneficial but not essential.

Responsibilities

• Provide exceptional face-to-face customer service in a busy branch environment.
• Process a wide range of transactions accurately.
• Collaborate as part of the branch team to improve workflows.

Skills

Excellent communication skills

Customer service orientation

Resilience in changing environments

Job description

A leading financial services firm seeks a Customer Service Representative in Guildford to deliver exceptional service to customers. You will engage with customers face-to-face, process transactions, and assist with inquiries while being a vital part of a dynamic branch team. An initial salary of £24,000 is offered alongside benefits including holiday, healthcare, and pension contributions. The role requires effective communication skills and the ability to adapt to changes. Training will be provided to support your professional growth.