Customer Service Assistant (Weekend Cover)

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 20,000 - 24,000; Part time

Job summary

A UK local council is seeking a committed Customer Service Assistant to work Sundays at their libraries and archives. This role focuses on providing efficient and effective library services while ensuring high standards of customer care. Ideal candidates will possess excellent customer service skills and be capable of working with diverse users, including children and adults. The position also involves promoting library services through outreach activities. The council offers generous annual leave and an award-winning benefits scheme.

Benefits

Generous annual leave entitlements

Access to the Local Government Pension Scheme

Employee benefits scheme

Learning and development opportunities

Qualifications

• Strong ability to provide customer service to diverse users, including children and adults.
• Experience working within a team dynamic.
• Competency in using IT systems to facilitate library services.

Responsibilities

• Assist and support customers accessing library services.
• Help promote library usage through outreach work and events.
• Ensure effective administrative routines for library operations.

Skills

Excellent customer service skills

Experience of co-operating with others as part of a team

Experience of working with adults and children

I.T skills

Job description

We are looking to appoint a committed customer focused person to the role of Customer Service Assistant for Sundays for Sandwell Libraries and Archives.

Supporting and working in partnership with the Customer Service Officer, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need

• Excellent customer service skills
• Experience of co-operating with others as part of a team
• Experience of working with adults and children I.T skills
• You may be required to work every Sunday

Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave.

Why work for us?

• Generous annual leave entitlements
• Access to the Local Government Pension Scheme
• Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities

Closing date: 5th January 26

To apply please click the Apply Now link below.