Customer Service Assistant - Breakfast Shift

Vita Student; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury student accommodation provider based in Coventry is looking for a Customer Service Advisor for the breakfast shift. This role involves preparing and serving breakfast while ensuring high standards of service and cleanliness in the kitchen area. The ideal candidate should possess customer service skills, knowledge of kitchen regulations, and the ability to thrive in a fast-paced environment. Flexibility and adaptability to a multicultural setting are essential for this engaging position.

Benefits

28 days paid holiday

Birthday off work

Access to lifestyle perks via Perkbox

Royal London Pension contributions

Employee Assistance Program

Recognition programs and parties

Qualifications

• Experience in a fast-paced kitchen environment is essential.
• Ability to adapt to a multicultural environment.
• Flexibility in working hours is crucial to meet operational demands.

Responsibilities

• Prepare, cook, and present breakfast foods promptly.
• Maintain a clean and organized kitchen workspace.
• Ensure adherence to food safety regulations.
• Provide friendly service, meeting residents and guests.

Skills

Customer service skills

Kitchen regulations knowledge

Technologically astute

Excellent communication skills

Job description

Customer Service Advisor - Breakfast Shift.

Coventry

Hourly Rate: £13

Contract: Permanent, 25 hours per week

Working Hours: 6am – 11am Monday - Friday

Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. Part of our luxury offerings includes serving our residents a variety of breakfast.

Our Breakfast Customer Service Assistant

The breakfast period is one of the busiest times at Vita Student. Our Breakfast Customer Service Assistants are responsible for preparing, cooking, and presenting a variety of breakfast foods in a timely manner, ensuring quality standards are met, while maintaining a clean and organised kitchen workspace, often requiring adherence to food safety regulations and effective communication with the breakfast service team.

• Meet & greet residents and guest with a warm, friendly and vibrant attitude.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace.
• Adhere to food safety regulations.
• Ensure residents and facilities are being well respected by all fellow residents and guests.
• Monitor produce stock levels and communicate needs to the site manager; assist in ordering produce to maintain appropriate inventory.
• Respond to all questions, queries and requests in a helpful manner.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep-clean specific equipment or appliances such as fridges & ovens as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.

Who we want to join our team…

Professional Experience

• A customer service professional with a background in a fast-paced kitchen environment.
• Well versed in kitchen regulations.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.

Personal Characteristics

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita Student colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why work for Vita Student…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays

Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

Your Birthday

We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox

All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension

We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events

We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes

We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development

Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance

The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.