Customer Service Assistant

Southern Co-op; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail organization in the United Kingdom is looking for a part-time Customer Service Assistant. This role is vital in creating a welcoming atmosphere and assisting customers with their needs. The ideal candidate will possess a strong enthusiasm for customer service and exhibit a team-oriented mindset. The position offers a variety of tasks and substantial benefits, including a 20% colleague discount and 31 days of annual leave.

Benefits

20% colleague discount

31 days of annual leave (incl bank holidays)

Healthcare plans

Employee assistance programme

Cycle-to-work scheme

Qualifications

• Willingness to assist customers with queries.
• Ability to keep shelves stocked and appealing.
• Experience in serving at the checkout.
• Commitment to maintaining a clean and safe store environment.

Responsibilities

• Provide excellent customer service as the face of the community.
• Engage with customers and support them during their visits.
• Contribute to the store's positive and welcoming atmosphere.

Skills

Enthusiasm for customer service

Hands-on attitude

Team player

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

We would love you to have...

-A genuine enthusiasm for great customer service

-A hands-on, can-do attitude

-A team player who's always ready to help

-A willingness to get stuck into tasks like:
-Helping customers with queries

-Keeping shelves stocked and looking great

-Serving on the checkout

-Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now.