Customer Service Assistant

YMCA - Thames; Romford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization in Romford is looking for a Customer Service Assistant to enhance customer interactions. The role involves serving as the first point of contact, addressing inquiries about programs and facilities, and resolving issues with professionalism and care. The ideal candidate should be committed to valuing diversity and providing a welcoming environment. A Standard Disclosure & Barring Service check is required. This position is a great opportunity to drive positive customer experiences.

Qualifications

• Standard Disclosure & Barring Service check required.

Responsibilities

• Serve as the first point of contact and handle enquiries about our programmes and facilities.
• Provide clear, friendly information and resolve any issues with patience and professionalism.
• Ensure every interaction leaves a positive impression by offering effective solutions and signposting customers to the right support when needed.

Job description

Job Overview

We are looking for a Customer Service Assistant who will go the extra mile to make every customer feel welcome, valued and respected.

Responsibilities

• Serve as the first point of contact and handle enquiries about our programmes and facilities.
• Provide clear, friendly information and resolve any issues with patience and professionalism.
• Ensure every interaction leaves a positive impression by offering effective solutions and signposting customers to the right support when needed.

Requirements

Standard Disclosure & Barring Service check required. No specific qualifications noted.

Equality and Inclusion

YMCA Thames Gateway is a Disability Confident Employer and is committed to Equal Opportunities. We welcome applicants from all members of the community and value diversity, treating all staff, members, users and visitors with dignity, fairness and respect in line with the Equality Act (2010).