Customer Service Assistant

Avature; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Newcastle upon Tyne is seeking a Customer Service Assistant to provide exceptional service and support. The role involves maximizing sales opportunities, demonstrating a positive attitude, and achieving operational standards in both team and independent settings. Ideal candidates are motivated, flexible, and possess excellent communication skills. This position offers fantastic benefits, including free parking and a bonus scheme.

Benefits

Free parking

Bonus scheme

Wellbeing support

Staff discount

Travel discount

Life assurance

Pension

Health cash plan

Qualifications

• Passion for working in a team and adaptability to a fast-paced environment.
• Good communication skills and enthusiasm are essential.
• Professionalism and self-motivation are required.

Responsibilities

• Maximise sales opportunities through excellent service.
• Demonstrate positive personal behaviours and a can-do attitude.
• Work independently or in a team to meet operational standards.

Skills

Teamwork

Flexibility

Communication skills

Self-motivation

Positive attitude

Job description

Overview

Deliver an individualised world class service experience for every customer. At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Customer Service Assistant, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

Responsibilities

• Maximise sales opportunities using world class service skills and knowledge of products and promotions
• Demonstrate positive personal behaviours and a can-do attitude
• Work independently or as part of a team to achieve operational standards across the store

Qualifications

• Passion about working in a team
• Flexibility to adapt to the fast-paced environment
• Good communication skills
• Self-motivation, enthusiasm, and professionalism

Benefits

• Fantastic benefits including free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)