Customer Service Assistant

Tenpin - Kingston; Kingston upon Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment venue in Kingston upon Thames is seeking a Customer Service Assistant to deliver exceptional experiences. Responsibilities include managing bookings, hosting events, and maintaining cleanliness. You should be enthusiastic, with excellent customer service skills and flexibility for evening and weekend shifts. The venue offers a fun environment with career development opportunities and fantastic benefits, including retailer discounts and free bowling for family and friends.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adoption leave

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Efficient, proactive, friendly with exceptional service.
• Able to work in a fast-paced environment.
• Fully flexible, including evenings and weekends.

Responsibilities

• Provide an excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Host events and maintain cleanliness in various departments.

Skills

Determined

Excellent customer service

Communication skills

Flexible

Strong attention to detail

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application.