Customer Service Assistant

East of England Co-op; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent retail co-operative in Ipswich is seeking a Customer Service Assistant to support high customer service standards, engage with the community, and work in a dynamic team. The role offers competitive pay, flexible shifts primarily during evenings, and numerous perks, including discounts, holiday entitlement, and opportunities for professional growth. Join to help in delivering excellence in customer experience and store presentation.

Benefits

Competitive rates of pay

20% discount across food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave

Award-winning training and apprenticeship

Great discounts across retailers

Financial wellbeing support

Access to Cycle To Work scheme

Employee Recognition Scheme

Free remote GP service

Employee Assistance Programme

Responsibilities

• Support the store to deliver high standards of customer service.
• Engage with the local community.
• Work as part of a diverse and motivated team.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT skills

Job description

Vacancy Introduction

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Normal Working Pattern

• Tuesday – Thursday, 4:00 PM – 9:00 PM
• Saturday, 4:00 PM – 9:00 PM

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT skills

Perks of the job

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across high‑street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Attached documents

• Customer Service Assistant - Job Description.pdf

East of England Co‑op

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