Customer Service Assistant

Heart of England Cooperative Society; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused convenience store in Coventry is seeking a Customer Service Assistant for a fixed-term role. You will work primarily in the bakery and hot food section, preparing fresh products and supporting team duties. Ideal candidates will have a positive attitude, excellent communication skills, and a strong commitment to customer service. Competitive salary of £12.21 per hour and benefits including training and development opportunities.

Benefits

Competitive salary

Generous staff discount

Structured training plan

Pension contribution

Qualifications

• Positive and flexible with a 'can do' attitude.
• Eager to deliver excellent customer service.
• Ability to work alongside a team.

Responsibilities

• Prepare fresh products in the bakery and hot food to go section.
• Support the wider store team with general duties.

Skills

Excellent communication

Customer service orientation

Team player

Flexibility

Positive attitude

Job description

Overview

We are looking for Customer Service Assistants to join Heart of England Cooperative Society at our Alfall Road, Coventry convenience store on a 3-month fixed-term contract for 16-24 hours per week. The role will predominantly involve working in the bakery and hot food to go section, preparing fresh products for our customers. When not required in the bakery, you will support the wider store team by carrying out general Customer Service Assistant duties.

Responsibilities

• Work in the bakery and hot food to go section, preparing fresh products for customers.
• When not in the bakery, support the wider store team by carrying out general Customer Service Assistant duties.

About You

As a Customer Service Assistant with the Society, you will be positive and flexible, with a "can do" attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the 'go to' store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

• Great Place to Work

  We are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing and encouraging the development of our colleagues through structured Training & Development.

• First for Customers

  We are recognised as the 'go to' convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

• At the Heart of the Community

  Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes with the help of our dedicated colleagues and our Community & Membership Team.

• Rewards & Benefits

  We offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Holiday entitlement increases with service and we offer a generous pension contribution. We provide a structured training plan to help you nurture your career and realise your full potential.