Customer Service Apprentice: Learn & Grow with NVQ

EE; Hengoed; On-site; GBP 21,000 - 26,000; Full time

Job summary

A telecommunications provider in Hengoed is seeking an Apprentice Customer Service Advisor to assist customers with their inquiries over the phone. This role includes completing an NVQ Level 2 in Customer Service over 15 months, with full support from a dedicated college tutor. Ideal candidates should possess a positive attitude and eagerness to learn. Competitive starting salary and various employee benefits are offered, alongside a chance to build a career within the company.

Benefits

Starting salary of £21,620

Discounts on mobile and broadband packages

Online GP access for immediate family

Support for career path development

Qualifications

• Great attitude and a friendly voice.
• Willingness to learn and grow in a customer service role.

Responsibilities

• Assist customers over the phone with billing questions and tech support.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Receive guidance from a college tutor and coaching.

Job description

A telecommunications provider in Hengoed is seeking an Apprentice Customer Service Advisor to assist customers with their inquiries over the phone. This role includes completing an NVQ Level 2 in Customer Service over 15 months, with full support from a dedicated college tutor. Ideal candidates should possess a positive attitude and eagerness to learn. Competitive starting salary and various employee benefits are offered, alongside a chance to build a career within the company.