Customer Service Apprentice: Build Rapport & Solve Needs

Chorley Council; Chorley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council in England is seeking individuals for a customer service role requiring strong communication skills and the ability to work in a busy environment. Ideal candidates will have GCSEs in English and Maths, and complete an Apprenticeship. The role will involve building rapport with customers and maintaining effective communication during service recovery. This position offers an opportunity to contribute positively to the community.

Qualifications

• Experience in a busy customer service environment.
• Ability to prioritise workload and meet deadlines.
• Patience and calmness in handling customer interactions.

Responsibilities

• Use questioning skills to build rapport and understand customer needs.
• Maintain informative communication during service recovery.
• Provide clear explanations and options for customers.

Skills

Communication skills

IT skills

Customer care skills

Attention to detail

Administrative skills

Team working

Initiative

Education

GCSE in English (grade A-C/Grade 9-4 Equivalent)

GCSE in Maths (grade A-C/Grade 9-4 Equivalent)

Completing an Apprenticeship qualification

Job description

A local council in England is seeking individuals for a customer service role requiring strong communication skills and the ability to work in a busy environment. Ideal candidates will have GCSEs in English and Maths, and complete an Apprenticeship. The role will involve building rapport with customers and maintaining effective communication during service recovery. This position offers an opportunity to contribute positively to the community.