Customer Service Application Officer

IMH Recruitment; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the UK is seeking a reliable Customer Service Application Officer for a role in Oxford. This entry-level position offers full training, allowing candidates to develop the skills needed for processing applications and customer inquiries. The role involves managing client contacts using Excel, responding to customer communications, and adapting to changes in local legislation. Pay is £13.12 per hour for 37 hours per week, with weekly payouts provided through the agency.

Qualifications

• Entry-level role with full training provided.
• Ability to handle customer calls and emails efficiently.
• Must interpret drawings, plans, and maps as needed.

Responsibilities

• Process high volumes of customer applications.
• Manage a caseload of client contacts using Excel.
• Ensure compliance with changing legislation and procedures.

Skills

Customer service skills

Excel proficiency

Ability to learn quickly

Job description

IMH Recruitment are currently looking for a reliable Customer Service Application Officer for our client based in Oxford.

Job Overview :

The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include : HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.

Role and Responsibilities :

• As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users.
• The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.
• Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps
• Using an Excel spreadsheet to manage a caseload of client contacts
• Checking customer documentation and inputting details into Council systems.
• It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage.

Hours and Pay :

• 37 Hours per week
• £13.12 per hour.
• Weekly pay whilst through the agency!

Interested? Please Apply with your CV today! For more information, please call the office on (phone number removed)!

Job Types : Full-time, Temp to perm