Customer Service and Lifeguard Apprentice

Lifetime Training; Coventry; On-site; GBP 12,000 - 15,000; Full time

Job summary

A leisure centre in Coventry is seeking a Customer Service and Lifeguard Apprentice for a 15-month apprenticeship program. Candidates will complete a swim test and learn to deliver exceptional service to customers of all ages while ensuring safety during leisure activities. Responsibilities include maintaining the facilities and promoting activities in collaboration with partner organizations. The role requires working unsociable hours and passing an Enhanced DBS check.

Qualifications

• Strong customer service skills required.
• Ability to comply with Enhanced DBS check.
• Willingness to work unsociable hours.

Responsibilities

• Support day-to-day operations at leisure facilities.
• Conduct swim tests and safety checks.
• Maintain cleanliness and safety of the environment.
• Provide excellent customer service.

Skills

Customer service skills

Ability to work with children

Team collaboration

Attention to safety

Job description

As a Customer Service and Lifeguard Apprentice at Alan Higgs Leisure Centre, you will be working towards the Customer Service Level 2 apprenticeship programme over the duration of 15 months, alongside achieving the Level 2 Award in Pool Lifeguarding.

Please note you will be required to complete a swim test consisting of the following as part of the interview process:

• Jump/dive into deep water
• Swim 50 metres in no more than 60 seconds
• Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
• Surface dive to floor of the pool (deepest part)
• Climb out of a swimming pool unaided by ladders/steps and where pool design permits

You will be supporting the day-to-day operations and services of CV Life leisure facilities, by carrying out the following responsibilities:

• Work directly with children and adults of all ages throughout their usage of CV Life facilities and engagement of activities, both internally and externally.
• Work collaboratively with a wide range of partner organisations and internal departments.
• Undertake routine maintenance of equipment and maintain the cleanliness and safety of the environment.
• Undertake duties directly associated with the roles of Lifeguard.
• Set up equipment for activities, events and competitions.
• Ensure customers receive an excellent level of service, including supporting with the sale of memberships and bookings for facilities.
• Maintain accurate records in accordance with GDPR and promote activities using facilities IT systems in accordance with company marketing and branding guidelines.
• Complete all coursework on time and to the best of your ability.
• Contribute the overall ethos and working values of the Foundation.
• Contribute to raising standards by demonstrating and promoting high expectations.
• Complete the end-point assessment process including professional discussion (supported by a portfolio of evidence) and observation of practical activities with questioning by an external body.
• Visit venues outside the centre as required to promote the activities of the company.

This job description is not exhaustive or exclusive, and may be reviewed and updated depending on operational requirements and staffing levels.

Please note for this position you will be subject to an Enhanced DBS check, and have the ability to work unsociable hours including evenings, weekends and Bank Holidays, as well as travel between sites.