Customer Service and Installations Co-ordinator

Personnel Selection; Andover; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established equipment company in Andover is seeking a Customer Service and Installations Coordinator to assist during maternity leave. This role requires strong customer service skills and the ability to coordinate installations. Responsibilities include communicating with customers, scheduling installation work, and supporting contracts managers. The company offers competitive hourly pay between £12.50 and £14.50, plus free parking and benefits. Applicants should have good communication, administration, and organisational skills, and the capacity to work in a fast-paced environment.

Benefits

Free Parking

Additional Benefits

Qualifications

• Experience in an office environment and as part of a team.
• Ability to manage one’s time effectively and work independently.
• Strong communication skills both written and verbal.

Responsibilities

• Communicate with customers regarding live projects.
• Assist with scheduling work for installation teams.
• Create installation packs for sending to teams.
• Support Contracts Managers with administration tasks.

Skills

Excellent communication skills

Customer-focused attitude

Good administration skills

Organisational skills

Computer literate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service and Installations Co-ordinator

We are a well established company with 30 years experience who specialise in the design, manufacture and installation of equipment to a range of clients. We employ over 40 people in our Fleet offices and are seeking an individual to assist and cover a maternity leave as a Customer Service and Installations Coordinator. The role would suit candidates with strong customer service experience, ideally gained within a B2B environment, service scheduling, Co-ordinator or similar type of role. However, we can provide full training if you have strong office based customer service skills gained from another type of role. Working Monday to Friday 9am – 4pm, we offer a competitive hourly rate based on experience plus holiday pay and free onsite parking.

Reporting to the Operations Supervisor and working in a small team, the role of Customer Service and Installations Coordinator is responsible for customer liaison from the point of order until completion of the project, communicating with the customer, installation dates and ensuring the customer is kept informed as the project proceeds. In addition, they will support the installation supervisors communicating with on-site contractors and installation teams.

Key duties

• Communicate via telephone and email with customers regarding live projects
• Assist with the scheduling of work for installation teams
• Create installation packs for sending to installation teamsBeing the first point of contact for customers with issues or concerns during installations
• Support the Contracts Managers with administration tasks

Required skills and experience

• Excellent communication skills with a positive, customer focused attitude
• Good administration and organisational skills
• Ability to manage one’s time effectively and work with minimum supervision
• Computer literate – Basic Microsoft Packages Word/Excel/Outlook
• Experience of working in an office environment and as part of a team

With customer satisfaction at the heart of everything we do, with approximately 70% of our revenue coming from returning customers this role requires good organisational skills as well as excellent written and verbal communication skills along with someone who enjoys working in a fast-paced environment, coordinating installations, and providing excellent customer service while working closely with colleagues, customers, and installation teams.

Please submit your CV asap for immediate consideration.

Salary : £12.50 - 14.50 per hour + Free Parking and Benefits