Customer Service and Administration

Employment Services Elgin; Greater London; Hybrid; GBP 35,000 - 54,000; Full time

Job summary

A prominent employment service provider in Greater London is seeking a detail-oriented individual for a full-time position. Responsibilities include managing plan and member maintenance, handling inquiries, and building relationships with various stakeholders. Candidates should possess strong analytical skills, a customer service focus, and proficiency in Microsoft Office, particularly Excel. This hybrid role requires a proactive approach and the ability to handle sensitive information with care. Join a team committed to providing quality service.

Qualifications

• Ability to pursue solutions using documented processes and tools.
• Positive can-do attitude in customer service.
• Ability to prioritize and execute varied work independently and in teams.
• Desire to produce quality work and meet deadlines.

Responsibilities

• Handle plan and member maintenance on GPAS, including data updates and reporting.
• Manage daily inquiries from multiple audiences.
• Oversee a block of business and foster relationships.
• Administer sensitive issues timely and accurately.

Skills

Strong analytical skills

Customer service focused

Strong communication skills

Highly organized

Strong interpersonal skills

Self-motivated

Strong research and analysis skills

Strong problem solver

Fluency in Microsoft Office tools

Strong proficiency in Excel

Knowledge of investment/retirement arrangements

Bilingual French/English

Job description

Wage: $48,400 – $72,600 annually
Employment type: Full-time/ 40 hours per week
Terms: Hybrid

Job Description:

Reporting to the Associate Manager, you will be accountable for:

• Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting
• Handling various inquiries, telephone calls etc. from multiple audiences
• The daily management of a block of business
• Fostering relationships with plan administrators, brokers, advisors and plan members
• Handling sensitive and complex issues in a timely and accurate manner

Based on your assignment within GRS you will be specifically accountable for one or more of the following:

• End to end handling of death and marriage breakdown transactions (includes requirement gathering, communications, handling unusual situations and ultimately making payments to/on behalf of plan members)
• Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors
• End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators)

Qualifications

• Strong analytical skills; ability to pursue solutions using documented processes and tools available
• Customer service focused with a positive can-do attitude
• Strong communication skills – both written and verbal
• Highly organized with the ability to prioritize and execute a large variety of work
• Strong interpersonal skills with the ability to work independently and as part of a larger team
• Self-motivated with an ability to effectively multi-task in a fast-paced environment to meet deadlines
• Strong research and analysis skills with the ability and desire to produce quality work
• Strong problem solver with the motivation to seek out answers independently in a changing environment
• Fluency in Microsoft Office tools including Word and Outlook
• Strong proficiency in Excel (with experience creating formulas, pivot tables, macros, v-look up’s etc.)
• Knowledge of investment/retirement arrangements and/or GRS business processes an asset
• Knowledge of rules and regulations as they relate to GRS products an asset
• Bilingual French/English an asset
• Reliability Status security clearance – this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

Experience + Security Clearance + GRS Business Processes