Customer Service Agent

Michael Page (UK); Winchester; On-site; GBP 27,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Agent in Winchester to assist customers with queries, manage accounts, and maintain high service standards. The role offers a competitive salary ranging from £27,000 to £29,000 per annum and opportunities for professional growth. Candidates should demonstrate effective communication and ability to resolve customer concerns promptly. A permanent position with supportive work environment is on offer.

Benefits

Competitive salary

Opportunities for professional growth

Supportive working environment

Qualifications

• Ability to resolve customer queries promptly and professionally.
• Strong communication skills.
• Experience in managing customer accounts.

Responsibilities

• Assist customers with queries and resolve concerns.
• Provide accurate product and service information.
• Handle incoming calls and emails effectively.

Job description

Overview

• Permanent, Winchester
• £27,000 - £29,000 per annum

About Our Client

Our client is based in Winchester and due to a busy period and various ongoing projects, the Customer Service team is looking for additional support.

Job Description

• Assist customers with queries, ensuring their concerns are resolved promptly and professionally.
• Provide accurate information about their products and services.
• Manage customer accounts, including updates and record-keeping.
• Handle incoming calls and emails with a customer-focused approach.
• Identify customer needs and offer suitable solutions or recommendations.
• Collaborate with team members to maintain high service standards.
• Ensure compliance with industry regulations and company policies.
• Contribute to the continuous improvement of customer service processes.

The Successful Applicant

In orde to be considered for the Customer Service Agent vacancy you must be able to do most, if not all of the above.

What’s on Offer

• Competitive salary ranging from £27,000 to £29,000 per annum.
• Permanent position.
• Opportunities for professional growth and development.
• A supportive and professional working environment.

If you are ready to take the next step in your career as a Customer Service Agent, apply now to join this rewarding role now!