Customer Service Agent

Menzies Aviation; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A global aviation services firm based in Glasgow is looking for a Customer Service Agent to join their team. In this role, you will be the customer-facing ambassador, ensuring excellent pre-flight experiences by checking in passengers and their luggage while maintaining safety and adherence to policies. Ideal candidates should have strong communication skills, a valid Right To Work, and attention to detail. This role offers an opportunity to contribute to a dynamic environment within the aviation industry.

Qualifications

• Must pass a Criminal Record Check and obtain Airside Security Clearance.
• Diligent attention to detail is essential.

Responsibilities

• Provide exceptional customer service according to company and airline standards.
• Ensure safety and security are maintained at all times.
• Check customers into systems and issue boarding passes.

Skills

Good verbal communication skills

Attention to detail

Education

Proof of Right To Work in the UK

Full 5-year work/unemployment/education history

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have become a critical partner in the global aviation industry, delivering time‑critical logistics services at 350 locations in more than 65 countries across six continents. But at the heart of our business is our people.

Role Purpose

With a firm commitment to exceptional customer service and high performance standards, as a Customer Service Agent you will be joining our team as a customer‑facing ambassador for our global aviation partners. You will provide an excellent pre‑flight experience, checking in and boarding passengers, processing their luggage and other items for travel.

What You Will Be Doing

• Provide exceptional customer service per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
• Ensure safety and security are never compromised.
• Check customers into airline systems adhering to policies and procedures, issuing boarding passes and bag tags with the correct AAA followed.
• Promote a professional image at all times. Lead the FOH team and ensure safe, on‑time departures for all airline customers.
• Collect excess baggage and other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.

Safety, Security, Wellbeing and Compliance

You have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Good verbal communication skills
• Proof of Right To Work in the UK
• A full 5‑year work/unemployment/education history
• Criminal Record Check and Airside Security Clearance
• Diligent attention to detail

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where the different knowledge, perspectives, experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!