Customer Service Agent

Breedon Group plc; Breedon on the Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials company is seeking a Customer Service Agent to join their team in Breedon on the Hill. The successful candidate will handle customer inquiries, schedule orders, and ensure customer satisfaction through effective communication. Candidates should demonstrate excellent customer service skills and the ability to work under pressure. This full-time role offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Company Pension Scheme

25 days annual leave plus bank holidays

Share Saver Scheme

Life Assurance Scheme

Employee discounts platform

Qualifications

• Ability to handle challenging customers and situations.
• Effective time management with adherence to administrative policies.
• Commitment to continuous improvement and finding solutions.

Responsibilities

• Dealing with inbound enquiries and scheduling orders.
• Planning transport and proactive order chasing.
• Communicating effectively with partners.

Skills

Customer service skills

Effective communication

Multi-tasking

Time management

Ability to handle complaints

Adaptability

Job description

Overview

Application Deadline: 17 October 2025

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire

Description

The Customer Service Agent is a key member of the Ready Mix concrete team focused on providing excellent customer service and providing support to the Midlands region. The Customer Service Agent is responsible for dealing with inbound enquiries from customers, scheduling the orders, planning the transport and proactive order chasing. To positively represent the Breedon brand the Customer Service Agent offers our customers an excellent and professional service.

Key Responsibilities

• Making our Customers Happy. Be proactive and innovative whilst ensuring you create an exceptional experience.
• Always aiming for First Call Resolution. Our customers’ time is precious, so we need you to be effective and efficient.
• Being accountable for your actions. Take ownership of your customer, commit to solving their issue and be sure to set realistic expectations.
• Be able to handle complaints.
• Enquiries are to be recorded on the telephone enquiry pad.
• Input orders onto the Excalibur system.
• Add relevant notes to orders detailing any correspondence with the customer.
• To keep customers informed.
• To follow our values (Keep it Simple, show we care, Make it Happen, Strive to improve).
• Timely response to customers’ enquiries, queries and complaints in an efficient manner.
• Proactive planning and tracking orders to completion.
• Scheduling and rescheduling orders whilst utilising haulage fleet effectively.
• Compiling and maintaining accurate records as required.
• Communicating effectively with commercial, production and haulage partners.
• An ability and desire to adapt cross functionally as and when required.

Skills, Knowledge & Expertise

• To be able to perform consistently against our main KPI’s.
• To strive for continuous improvement with a focus on finding the right solution.
• To be positive - it breeds and our customers feel it. Come to work with a smile.
• Be able to work well under pressure and to multitask.
• Show resilience and the skill to deal with challenging customers and situations.
• Show flexibility when it comes to business needs and change.
• To demonstrate absolute care for our customers, our colleagues and our business.
• Effective time management, adhering to administrative policies and procedures.

Job Benefits

• A tailored, competitive salary.
• Company Pension Scheme.
• 25 days annual leave, plus bank holidays on top.
• Share Saver Scheme.
• Company Life Assurance Scheme.
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands.