Customer Service Agent

Auxillis; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading mobility services provider in Birmingham is seeking a Customer Service Agent to manage customer interactions and vehicle movements. This role requires strong customer service and administration skills but does not require prior industry experience, as training is provided. Benefits include a competitive salary with bonus options, generous annual leave, and various well-being services. Join a diverse and inclusive team focused on customer satisfaction while developing your career in a dynamic environment.

Benefits

Quarterly bonus scheme

24 days annual leave

Well-being services

Pension scheme

Employee discounts

Qualifications

• Experience in customer service is essential.
• Full UK or EU Driving Licence required.

Responsibilities

• Manage customer rental queries and accounts.
• Oversee daily vehicle movements in and out of branch.
• Deliver great customer service with a smile.

Skills

Customer service skills

Administration skills

Ability to multitask

Job description

Salary : £27,745 pa + bonus up to £1,387 pa

Weekly Hours : 42.5 hours / week plus weekends when required

We’re here to keep people moving, that’s what we do.

As a Customer Service Agent , you play a key role in taking our award‑winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast‑paced place to be and, as a Customer Service Agent , you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know‑how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer :

Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (£1,307 pa)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday !
• free life assurance (2 your salary)
• well‑being services (incl. 24 / 7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague‑only vehicle‑leasing schemes
• pension & save‑as‑you‑earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach !

With over 50 sites nationwide Auxillis are the go‑to provider for bespoke accident claims and mobility services for motorists, we’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.