Customer Service Agent

Adecco; Atherstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service organisation in Atherstone is seeking a Customer Service Agent. The role involves providing excellent customer service through various communication channels, handling inquiries, and managing service requests. Applicants should have previous customer service experience, excellent communication skills, and be proficient in CRM systems. This position offers a hybrid working model, emphasizing teamwork and a commitment to customer satisfaction.

Benefits

Hybrid work

Private health care

Competitive salary

Qualifications

• Previous customer service experience preferred.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Handle customer inquiries and ensure timely follow-through.
• Document customer interactions and tasks accurately.
• Update customers on service/access requests.
• Assist with reports and spreadsheets.
• Support new starters with induction and training.
• Maintain and achieve KPIs and customer satisfaction measures.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Teamwork

Tools

CRM systems

Microsoft Office Suite

Job description

Benefits & Perks: Hybrid + Private health care, 24, salary

About Our Client:

Our client is a leading organisation in the customer service industry, providing exceptional solutions to their customers. They are committed to delivering top‑no​tch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.

About The Job:

We are currently seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels like inbound and outbound phone calls, live chat, email, and more. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.

Key Responsibilities:

• Handle customer inquiries and ensure timely follow‑through
• Document customer interactions and tasks accurately
• Update customers and associated departments on service/access requests
• Assist with reports and spreadsheets, ensuring accurate input
• Support new starters with induction and training
• Maintain and achieve KPIs, objectives, and customer satisfaction measures
• Represent the organisation professionally and act with utmost integrity
• Follow all quality assurance and customer service/training guidelines
• Be flexible to work occasional overtime during busy periods
• Actively engage in continuous improvement and sustainability initiatives
• Maintain positive working relationships with multiple functions

Requirements:

• Previous customer service experience preferred
• Excellent communication and problem‑solving skills
• Strong attention to detail and ability to multitask
• Ability to work well in a team and adapt to changes
• Proficiency in using CRM systems and Microsoft Office Suite

If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now and join their team of dedicated customer service professionals!

Adecco Group UK & Ireland is an Equal Opportunities Employer.

Customer service agent • Atherstone, Warwickshire