Customer Service Advisor — Rolling Contract (Solihull)

Staffline; Coleshill Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor for a rolling contract in Solihull. The role involves handling inbound customer inquiries through phone, email, and live chat, providing effective resolutions, and maintaining accurate records. Ideal candidates should have previous customer service experience and strong communication skills. This position offers £12.50 per hour, Monday to Friday, with no weekend or evening shifts expected.

Qualifications

• Previous experience in retail, hospitality, or contact centre environments is considered.
• Strong verbal and written communication skills.
• Ability to quickly learn new IT systems.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Resolve customer queries efficiently and effectively.
• Maintain accurate records in the system.

Skills

Previous customer service experience

Strong communication skills

Good IT skills

Positive attitude

Job description

A recruitment agency is looking for a Customer Service Advisor for a rolling contract in Solihull. The role involves handling inbound customer inquiries through phone, email, and live chat, providing effective resolutions, and maintaining accurate records. Ideal candidates should have previous customer service experience and strong communication skills. This position offers £12.50 per hour, Monday to Friday, with no weekend or evening shifts expected.