Customer Service advisor - Part time

Cactus Search; England; Hybrid; GBP 26,000; Part time

Job summary

A customer service firm is seeking multiple enthusiastic Customer Service Advisors in the Datchet/Slough area. This part-time, hybrid role involves managing inquiries and complaints while providing excellent customer support. Applicants should have prior customer service experience, knowledge of CRM systems, and strong communication skills. A proactive approach and good IT skills are essential for success in this position. On-site training will be provided, and candidates should confirm their commute before applying.

Qualifications

• Previous experience within a Customer Service position is essential.
• Knowledge of CRM systems required.
• Self-motivated, passionate, and enthusiastic approach to work.

Responsibilities

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems.
• Manage all direct customer interactions.
• Handle and respond efficiently to all general and order-specific direct customer enquiries.

Job description

This role is part time hours. This role is Hybrid based in the Datchet/Slough, please check that you can commute in advance of application. There will be buses running from Slough Train station.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer issues.

Cactus Search Partnership Details

• Salary £26k – Pro rate based on hours
• Hybrid – 1 day per week in the office – 2 Maximum
• 4 Weeks onsite training to start with

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalated it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self‑motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent IT skills
• Excellent time management

Please apply or email (url removed) for more info.