Customer Service Advisor - Out Of Hours

Manpower UK Ltd; Inverness; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Advisor in Inverness. The role involves providing first-line IT support and handling customer inquiries via various channels. Ideal candidates will have excellent communication skills and a passion for customer service. Previous experience is a plus, but training is available. This position offers a competitive hourly wage of £12.60 along with a shift uplift for night shifts, contributing to an empowering work environment.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but training will be provided.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice over the phone.
• Keep customers updated on the progress of their request.
• Contribute to team success by meeting personal targets.

Skills

Excellent communication skills

Problem-solving skills

Customer service orientation

Ability to work under pressure

Job description

Customer Service Advisor - Out of Hours

Salary: £12.60 per hour (Living Wage Employer)

Shift Uplift: £415 per month

Location: Capgemini, Inverness or Nairn

Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only)

Typical shift pattern is a 3-week rotation:

• Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
• Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
• Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you’ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you’ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure

If you’re looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today