Customer Service Advisor - Out of Hours

Manpower UK Limited; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency is offering a role as a Customer Service Advisor in Inverness. In this position, you will provide 1st line IT support, ensuring excellent service for clients. Responsibilities include responding to customer inquiries via phone and chat and maintaining communication about case progress. Ideal candidates have strong communication and problem-solving skills, and previous customer service experience is advantageous. Full training will be provided. Competitive pay at £12.60 per hour and shift uplifts available.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable but training will be provided.
• Willingness to learn and adapt under pressure.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using call logging software.
• Resolve issues or provide advice over the phone.
• Assign calls to relevant support teams as needed.
• Keep customers updated on their request progress.

Skills

Excellent communication skills

Problem-solving skills

Ability to work independently

Passion for customer service

Job description

Customer Service Advisor - Out of Hours

Salary: £12.60 per hour (Living Wage Employer)

Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800

Typical shift pattern is a 3-week rotation:

Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night

Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day

Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you’ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you’ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you’re looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today!