Customer Service Advisor (Onsite)

HSS Hire Ireland; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A tool and equipment hire company is seeking a Customer Service Advisor to join the sales team in Leeds. The role involves engaging with clients, driving revenue growth, and building strong relationships. Ideally, candidates should have a background in B2B sales or account management and a proactive approach. The position offers a supportive environment and numerous benefits, including extra annual leave, training, and discounts.

Benefits

28 days Annual Leave

Training and Development opportunities

Health and wellbeing platforms

Life assurance

Qualifications

• Proven background in B2B sales or account management.
• Full UK Drivers License.
• Ability to track sales performance against key targets.

Responsibilities

• Support revenue growth, profitability, and customer loyalty.
• Engage customers daily and build trusted relationships.
• Re-engage lapsed accounts and uncover new opportunities.

Skills

Customer engagement

B2B sales experience

Account management

Organizational skills

Self-motivation

Job description

HSS: The Hire Service Company - we’ve been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic ‘blue and yellow’ vans, kit and branches.

Today, we blend cutting-edge technology with our deep-rooted commitment to service. We’re all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It’s hire, with a human touch.

Explore our benefits:

28 days Annual Leave (including Bank Holidays) plus your Birthday off and additional holiday buy scheme. Training, Apprenticeships and Development opportunities, company lottery, exclusive discounts on equipment rentals, car lease, and retail purchases. You also receive, life assurance twice your annual salary and access to healthcare and wellbeing platforms.

We’re looking for a Customer Service Advisor (Onsite) to join our exciting sales team, you’ll be based around our Leeds Location. We’re ideally looking for someone with a proven background in B2B sales or account management someone confident in exceeding targets, commercially focused, and driven by results. You’ll take a strategic approach to account growth, proactively developing existing relationships while identifying and securing new business opportunities. A vital part is to explore areas we’ve not yet tapped into, identifying potential long term valuable relationships.

Working Hours

Monday - Friday 7:30am to 5pm and Every Saturday 7am to 12pm
(Every 2 Saturday mornings worked, provides a full day off during the week).

As a Customer Service Advisor (Onsite)

• Covering multiple locations, you'll support revenue growth, profitability and customer loyalty!
• You’ll engage customers daily with confidence, build trusted relationships, and offer tailored solutions that help their projects succeed.
• You will re-engage lapsed or low-spending accounts, through conversations, and uncovering new opportunities to grow revenue and negotiating offerings that benefit both the customer and the business.
• You’ll track sales performance against key targets including outbound calls, account conversions, revenue growth, and customer retention.

To succeed you’ll need

• You’re proactive and confident in engaging customers daily, building trusted relationships and offering tailored solutions that help them succeed.
• You have a knack for connecting with customers, igniting conversations, and uncovering new opportunities.
• You’re organised and self-motivated, tracking your own sales pipeline and performance against key KPIs like outbound calls, account conversions, revenue growth, and customer retention.
• Full UK Drivers License.

ED&I Promise

We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don’t meet every requirement. If you’re ready to make a positive impact with us, we want to hear from you. Together, let’s build an inclusive space in the building services industry.

We’re incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.