Customer Service Advisor – On-site Perks & Growth

Fresh Start Recruitment; Somercotes CP; On-site; GBP 27,000; Full time

Job summary

A local recruitment agency in Somercotes is looking for customer service representatives to handle inquiries through phone and email. Candidates should possess strong IT skills, especially in Microsoft Office, and have excellent communication abilities. The role involves managing customer orders, prioritizing requests, and collaborating with various departments. The company offers a competitive starting salary, excellent working conditions, and additional perks such as childcare vouchers and bonuses.

Benefits

Childcare vouchers

Death in service benefit

Bonus

Long service awards

On-site staff restaurant

Qualifications

• Good understanding of Microsoft Office packages including Outlook.
• Confident and polite manner for telephone interactions.
• Excellent written and verbal communication skills.
• High level of attention to detail.
• Eagerness to learn new processes.

Responsibilities

• Professionally handle customer service enquiries via phone and email.
• Process customer orders and manage amendments per SOP.
• Manage urgent order requests effectively.
• Liaise with departments on special order requests and pricing.
• Prioritize workload to meet challenges.
• Handle export order processing.

Skills

Good IT skills

Confident and polite telephone manner

Excellent communicational skills

High attention to detail

Willingness to learn

Tools

Microsoft Office

Job description

A local recruitment agency in Somercotes is looking for customer service representatives to handle inquiries through phone and email. Candidates should possess strong IT skills, especially in Microsoft Office, and have excellent communication abilities. The role involves managing customer orders, prioritizing requests, and collaborating with various departments. The company offers a competitive starting salary, excellent working conditions, and additional perks such as childcare vouchers and bonuses.