Customer Service Advisor (Omagh) (Progression)

VanRath; Omagh; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor in Omagh, Northern Ireland. The successful candidate will oversee the intake of customer orders, ensure system accuracy, and contribute to effective service delivery scheduling. Responsibilities include processing customer orders, providing support, and managing forecasting tools. Candidates should possess strong communication skills, be detail-oriented, and have experience in a customer service environment. The role offers a flexible working schedule and additional benefits.

Qualifications

• Proficient in office software and digital order-management tools.
• Strong communication abilities and customer-focused mindset.
• Detail-oriented with strong organisational and problem-solving skills.
• Able to operate effectively within a busy, collaborative environment.
• Previous experience in operations or customer service is preferred.

Responsibilities

• Receive, validate, and process customer orders within internal systems.
• Provide professional customer support and resolve service-related issues.
• Manage forecasting, scheduling, or predictive tools to optimise delivery and workflow planning.

Skills

Office software proficiency

Strong communication abilities

Organisational skills

Problem-solving skills

Customer-focused mindset

Tools

Digital order-management tools

Job description

Customer Service Advisor

Salary - Open to Negotiation + Benefits Package

Hours - Flexible Start Times , Core hours Mon-Fri- 09:00-17:00

Position Summary

This role supports operational efficiency by overseeing the intake of customer orders, ensuring system accuracy, and contributing to effective service delivery scheduling.

Responsibilities

• Receive, validate, and process customer orders within internal systems.
• Provide professional customer support and resolve service‑related issues.
• Manage forecasting, scheduling, or predictive tools to optimise delivery and workflow planning.

Requirements

• Proficient in office software and digital order‑management tools.
• Strong communication abilities and customer‑focused mindset.
• Detail‑oriented with strong organisational and problem‑solving skills.
• Able to operate effectively within a busy, collaborative environment.
• Previous experience in operations or customer service is preferred.

For more information on this role please contact Phil Doherty at Vanrath.

INDPD