Customer service advisor - Office based - Euro 32,000 plus bonus

Pertemps; United Kingdom; On-site; GBP 29,000; Full time

Job summary

A leading contact center company in the UK is seeking customer service advisors to handle customer queries and ensure high-quality service. The role offers flexible shifts, comprehensive training, and opportunities for career progression. Candidates must demonstrate strong customer service skills and be able to work actively in a dynamic environment.

Benefits

Customer service bonuses

Comprehensive training

Opportunities for progression

Qualifications

• Experience in customer service is preferred.
• Ability to work in shifts between 8am – 7pm.
• Flexibility to attend interviews.

Responsibilities

• Be the direct contact for the client's customers.
• Handle customer queries in a timely manner.
• Ensure all customer calls meet SLA targets.
• Update CRM systems for customer interactions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

CRM systems

Job description

Overview

We are currently recruiting for several customer service advisors to work for one of the UK's largest contact centre companies.

Hours

Hours of work: Shifts between 8am – 7pm; some weekend work as part of shifts.

Salary

Salary: around Euro 33,000 plus customer service bonuses - OTE Euro 40K +

Location

Based at their office in Dublin representing the client and delivering a world-class service to customers.

Training & progression

This is a great opportunity to join the Call Centre world, gain full extensive 2 week training and embed yourself within a market-leading company with opportunities to progress for the right candidates demonstrating the right skills and attitude.

Interview

Interview will be taking place over the coming weeks; you must have some flexibility to attend an interview.

The role

• You will be the direct contact for the client's customers, dealing with queries in a timely manner.
• Taking calls to help customers and making customers aware of any changes to manage their expectations.
• Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard.
• Update CRM systems to ensure no repeat calls and to allow the customer to speak to anyone regarding their query.

There are a number of permanent positions available.