Customer Service Advisor

Residential Management Group; Northwich; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A customer service company in Northwich is seeking Night Shift Customer Service Advisors to join their 24/7 team. You will respond to customer inquiries primarily via phone and email, handle emergencies with professionalism, and support customers during out-of-hours service. The role requires strong customer service and administrative skills, a calm attitude in high-pressure situations, and a willingness to learn. Attractive benefits include 27 holidays, bonuses, and healthcare plans. Flexible working hours are also available.

Benefits

27 days holiday plus Bank Holidays

Free onsite parking

Potential to earn Bonus

Career Development opportunities

Healthcare cashback Plan

Access to discounts and savings schemes

Comprehensive training period

Dedicated Team Leader support

Qualifications

• Self-motivated with a positive attitude.
• Ability to remain calm in emergency situations.
• Confidence to follow instructions accurately.

Responsibilities

• Respond to inbound customer contacts (phone and email).
• Handle emergency calls with professionalism.
• Record customer interactions accurately.

Skills

Customer service skills

Listening skills

Communication skills

Organisational skills

Administrative skills

Tools

Outlook

Excel

Word

Job description

Job description

RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich.

As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role.

What will I be doing day to day?

• Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
• Handle emergency calls with professionalism and empathy.
• Accurately record all customer interactions on our system.
• Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
• Respond to outstanding customer queries via email when not on calls.

What hours will I be working?

Our Customer Service Centre operates 24/7 including weekends - Working hours will be between 8pm and 9am. We are offering flexible working patterns which can be discussed at interview between 30-42 hours per week.

Your induction period (approx. 4 weeks) will be çeşitli day shifts, with a dedicated buddy to support you. Once-time training is complete, you'll move to your night shift pattern, with continued support from your buddy and innings Team Leader.

What are we looking for from you?

We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential – we VLAN the right attitude and a willingness to learn.

Ideally, you'll have:

• First-class customer service and admin skills
• Excellent listening and communication skills (written and verbal)
• The ability to remain calm and professional in emergency situations
• Confidence to carry out instructions quickly and accurately
• Good organisational skills and the ability to work to deadlines
• Working knowledge of Outlook, Excel and Word

What does RMG have to offer our Contact Centre Customer Service Advisors?

• 27 days holiday plus Bank Holidays
• Free onsite parking
• Potential to earn Bonus
• Fantastic reward and recognition scheme that recognizes exceptional customer service
• Career Development and extensive opportunities to progress
• Themed events are held throughout the year told, games and incentives galore
• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support)
• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
• A comprehensive induction / training period – so you know you will be confident when speaking with customers coastline? [intentional double? actually still a bullet]
• Dedicated Team Leader support