Customer Service Advisor - Newry - 28k

VanRath; Newry; On-site; GBP 28,000; Full time

Job summary

A leading Trades focused company is seeking a Customer Service Advisor for their Newry office. This permanent position involves providing outstanding customer service, handling enquiries and complaints, and assisting with warehouse operations. The ideal candidate will have experience in a similar role, strong communication skills, and attention to detail. A competitive salary of £28,000 is offered alongside additional benefits in a fantastic work environment.

Benefits

Holiday package

Progression opportunities

Qualifications

• Experience working in a similar role - Customer Service or Trade Counter.
• Call handling experience highly preferred.
• Strong communicator.

Responsibilities

• Provide outstanding customer service in person and via communication channels.
• Respond to customer enquiries and handle complaints efficiently.
• Assist with warehouse operations as needed.

Skills

Customer service experience

Communication skills

Attention to detail

Proactive approach

Job description

VANRATH are delighted to be assisting a leading Trades focussed company with the recruitment of a Customer Service Advisor.

This position is based in the company's Newry office. Monday - Friday position.

This is a Permanent position. This company has an excellent reputation.

Salary

£28,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities

Key Responsibilities

• Provide outstanding customer service both in person at the trade counter and through telephone, email, and webchat communication channels.
• Respond to customer enquiries promptly and handle complaints efficiently to ensure consistently high service standards.
• Assist with warehouse operations as needed, including picking and packing orders and receiving incoming deliveries.

The Ideal Person

• Experience working in a similar role - Customer Service or Trade Counter
• Call handling experience highly preferred
• Strong communicator
• Positive individual with a proactive approach
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.