Customer Service Advisor- Natwest

Teleperformance; Glengormley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Northern Ireland is hiring Financial Services Contact Centre Agents. This rewarding role in the Belfast City Centre involves supporting customers with their financial arrangements while maintaining a work-life balance. The position offers a competitive salary of £26,200, with a hybrid model requiring only two days in the office after training. Ideal candidates will possess excellent customer service and organizational skills.

Benefits

Savings Discounts

Free Online Classes

Wellbeing Resources

Cycle to Work Scheme

Workplace Pension

Monthly Wellbeing Webinars

Qualifications

• Experience in a customer service environment managing relationships.
• Ability to use technology effectively.
• Strong written and verbal communication skills.

Responsibilities

• Provide outstanding customer service and support customer financial needs.
• Educate customers about banking options and services.
• Ensure compliance while delivering a positive customer experience.

Skills

Customer service experience

Organizational skills

Time-management skills

Excellent communication

Tools

Microsoft Office

Job description

Overview

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast‑paced customer service team.

Responsibilities

• £26,200 annual salary
• Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay
• Cut down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work‑life balance while still being part of a team

• Details
• Start date: Various start dates from 5th January 2026 to 9th March 2026
• Location: Natwest, Belfast City Centre
• Shifts: Full time – 40hrs per week – hours worked between 07:00 and 23:00
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer‑A‑Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

About the Job

You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their personal goals. You will receive all the tools you need to succeed in your role at our company lead Training and time in Grad Bay.

Key Responsibilities

• At the first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
• Join us as a Customer Service Advisor.
• Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times.
• Educate customers in the different ways they can do their banking and support them in choosing options that work best for them.
• Compliantly complete processes and procedures while providing each customer with a seamless experience.

What You'll Do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

• Supporting the bank’s way of working to help as many customers as possible.
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

Skills You’ll Need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time‑management skills to meet performance measures and customer needs.

Values We Look For

• Process Excellence – Doing things well and always striving to improve on your work.
• Collaboration – Enjoying working with others and being a team player.
• Communication – Speaking and writing clearly and confidently.
• Emotional Intelligence – Being able to empathise, be kind and connect with others.
• Open‑Mindedness – Being open to new ideas and different ways of thinking.
• Critical Thinking – Thinking logically when making decisions.
• Solution Orientation – A forward‑thinking mindset focused on resolving challenges.
• Entrepreneurship – Taking ownership, not afraid to take on new tasks, and having a self‑driven mindset.

Additional Requirements

• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer‑focused attitude.

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Language Proficiency

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however this may not be possible, in which instance we reserve the right to reject your application.