Customer Service Advisor

Cactus Search; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Manchester is seeking enthusiastic Customer Service Advisors for a hybrid role based in Altrincham. The position involves handling a wide range of customer issues, requiring previous experience in customer service, knowledge of CRM systems, and strong communication skills. Applicants should be self-motivated and ready for an immediate start. The offer includes a competitive salary of £25k plus monthly bonuses, with applications to be submitted by March 5th, 2026.

Qualifications

• At least 6 months contact center experience is required.
• Strong customer service skills with a focus on communication and empathy.

Responsibilities

• Support customer enquiries via telephone and CRM systems.
• Manage all direct customer interactions efficiently.
• Handle complaints and escalate as necessary.

Skills

Customer service experience

Knowledge of CRM systems

Verbal communication skills

IT skills

Time management

Job description

Customer Service advisor - Immediate start - Altrincham

This role is Hybrid based in the Altrincham office. Please check that you can commute to Altrincham in advance of application.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

• Salary: £25k + Monthly bonuses
• Must have at least 6 months contact centre experience

Key Responsibilities

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent IT skills
• Excellent time management

Please apply or email (url removed) for more info

Job Info

• Job Title: Customer Service advisor - Immediate start - Altrincham
• Company: Cactus Search
• Location: Altrincham
• Posted: Feb 2nd 2026
• Closes: Mar 5th 2026
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time