Customer Service Advisor — Hybrid, Meaningful Public Impact

HM Revenue and Customs; Belfast; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A government agency based in Belfast is seeking a dedicated Customer Service Advisor to provide essential support to customers mainly over the phone. This role is perfect for individuals who are passionate about helping people and enjoy working in a team-oriented environment. Full training will be provided, and part-time hours can be requested. The agency emphasizes work-life balance and offers opportunities for career advancement.

Benefits

Structured training and development opportunities

Flexible working arrangements

Supportive and inclusive culture

Qualifications

• No experience necessary; full training provided.
• Comfortable discussing debt over the phone.
• Ability to write notes clearly.

Responsibilities

• Provide first-rate customer service by phone, email, and web chat.
• Help customers pay the correct amount of tax on time.
• Create and maintain customer records.

Skills

Verbal communication skills

Written communication skills

Basic maths skills

Resilience

Customer service orientation

Job description

A government agency based in Belfast is seeking a dedicated Customer Service Advisor to provide essential support to customers mainly over the phone. This role is perfect for individuals who are passionate about helping people and enjoy working in a team-oriented environment. Full training will be provided, and part-time hours can be requested. The agency emphasizes work-life balance and offers opportunities for career advancement.