Customer Service Advisor: High-Impact Relationships & Upsell

Sunbelt Rentals UK & Ireland; Dundee; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading equipment rental provider is seeking a Customer Service Advisor in Dundee to deliver best-in-class service. The role involves managing customer inquiries, coordinating transport, and handling orders while building strong relationships. Ideal candidates are proactive and possess excellent communication skills. Join a successful FTSE100 company offering a flexible rewards package, generous leave, and competitive pension.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in a customer service environment.
• Ability to think on your feet and use initiative.
• Understanding of upselling and customer journey management.

Responsibilities

• Deliver best-in-class service to customers.
• Handle customer inquiries via phone, email, and website.
• Manage orders from enquiry to post-hire feedback.

Skills

Communication skills

Initiative

Customer relationship management

Job description

A leading equipment rental provider is seeking a Customer Service Advisor in Dundee to deliver best-in-class service. The role involves managing customer inquiries, coordinating transport, and handling orders while building strong relationships. Ideal candidates are proactive and possess excellent communication skills. Join a successful FTSE100 company offering a flexible rewards package, generous leave, and competitive pension.