Customer Service Advisor - Energy (Leicester)

Octopus Energy; Leicester; On-site; GBP 25,000; Full time

Job summary

A renewable energy company in Leicester is seeking a passionate Customer Service Representative. You'll be responsible for assisting customers with their inquiries, providing solutions, and striving to improve their experience. Ideal candidates will love helping others and thrive in a fast-paced environment. You will also contribute to the company's mission of creating sustainable energy solutions. This full-time role offers a salary of £24,600 and a collaborative work culture.

Benefits

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly ‘Family Dinner’ catch-ups

Qualifications

• Live for great customer service and enjoy helping others.
• Ability to deal with challenging conversations and adapt quickly.
• Capacity to identify problems and develop solutions.

Responsibilities

• Assist customers in understanding their energy bills and tariffs.
• Handle queries and complaints from start to finish.
• Provide solutions without scripts, ensuring real conversations.

Skills

Customer service

Problem-solving

Empathy

Adaptability

Job description

Overview

Want a soul-sucking call centre job? Yeah, neither do we.We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.💜 Your team? The best bunch of people you’ve ever worked with-curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense; just a group of brilliant minds tackling challenges together.⚡ It’s not always easy - but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it-BOOM-something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you’ll do

• ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• ❤️ Treat every customer with the care you’d give gran . We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

Who we’re looking for

• ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen.
• 💪 Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you

👀💡🚗 EV salary sacrifice – drive electric & save
💰🚴 Cycle‑to‑work scheme
📈 Share options – own a little piece of the pie
🥧🍏 Fully stocked kitchens – snacks = fuel = happiness🎉 Weekly ‘Family Dinner’ catch‑ups

Job Details

• Location: Central Leicester
• Salary: £24,600
• Hours: Full Time

Application Process

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre‑set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.
Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.
Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one‑on‑one interviews. It's designed to give you a taste of the company culture and the type of work involved.
Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages.

Accessibility & AI

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.