Customer Service Advisor- Dutch Speaking

Pertemps; Rosyth; Remote; GBP 27,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Advisor, fluent in Dutch and English. As part of a friendly team, you will assist customers via various channels, promoting products and ensuring high-quality service. The role offers a competitive salary of £27,000 and opportunities for career growth. A supportive culture and remote work options are also provided.

Benefits

Competitive salary

Company benefits

Career growth opportunities

Qualifications

• Fluent in Dutch and English – written and spoken.
• Previous experience in customer service or a similar role.
• Strong attention to detail and confident problem-solving skills.

Responsibilities

• Be the first point of contact for Dutch speaking customers across various channels.
• Deliver outstanding customer support and resolve queries efficiently.
• Meet and exceed service KPIs including AHT and CSAT.

Skills

Fluent in Dutch

Fluent in English

Excellent communication skills

Attention to detail

Problem-solving skills

Multitasking

Tools

CRM systems

MS Office

Job description

Overview

Job Title: Customer Service Advisor – Dutch Speaking

Location: Remote

Salary: £27,000 DOE

Job Type: Full-Time, Permanent

What’s on Offer

• Competitive salary of £27,000, depending on experience
• A range of company benefits
• Friendly, inclusive, and supportive team culture
• Clear opportunities for career growth and development

Key Responsibilities

• Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
• Deliver outstanding customer support and resolve queries efficiently
• Promote products and services, using up-selling and cross-selling techniques where appropriate
• Process orders, returns, and refunds in line with company procedures
• Maintain accurate and detailed records of customer interactions
• Escalate unresolved issues to the appropriate internal teams
• Meet and exceed service KPIs including AHT and CSAT
• Share customer insights to help improve service delivery

What We’re Looking For

• Fluent in Dutch and English – written and spoken
• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

Ready to Apply?

Please attach your CV and one of the team will call you to discuss.