Customer Service Advisor (Dutch-Speaking)

Real Recruitment; Bristol; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking a Dutch-Speaking Insurance Support Advisor for a full-time, permanent position based in Bristol. This role offers hybrid working options, with two work-from-home days and aims to deliver exceptional service to Dutch-speaking clients. Ideal candidates will be fluent in Dutch and have strong customer service experience. With a competitive salary of up to £26,125 and comprehensive training, this is an excellent opportunity for motivated individuals looking for career development in the financial services sector.

Benefits

Company Pension

Life Insurance

Private Medical

Health & Wellbeing Programme

Full Onsite Training

Career Development Opportunities

All IT Equipment Supplied

Qualifications

• Fluent in Dutch to a professional standard.
• Strong experience in delivering customer service or administration.
• Capable of managing team relationships effectively.

Responsibilities

• Handle customer service queries from Dutch-speaking clients.
• Resolve complaints efficiently.
• Log and maintain accurate customer records.
• Process payments for clients as needed.
• Translate documents and correspondence.
• Meet productivity targets to support team goals.
• Ensure compliance with FCA guidelines.

Skills

Fluent in Dutch (spoken and written)

Strong MS Office experience

Customer service experience

Strong organizational skills

Strong prioritization skills

Attention to detail

Effectively managing team relationships remotely

Job description

Real Recruitment is excited to be working on behalf of our client to recruit a Dutch-Speaking Insurance Support Advisor / Customer Service Advisor to join their Dutch Bilingual insurance Customer Service team on a full time, permanent basis, with Hybrid working options available.

What’s Available To You :

This is an excellent opportunity for a highly professional, customer-focused individual who is fluent in Dutch and experienced in delivering service to the Dutch-speaking market, to join a growing team in a supportive environment where your contributions are truly valued.

SALARY : to £26,125 per annum DOE

• Hybrid Working Available : 2 WFH Days / 3 Office Days
• Company Pension
• Life Insurance
• Private Medical
• Health & Wellbeing Programme
• Full Onsite Training & Induction Programme
• Fantastic Training & Career Development Opportunities
• All IT Equipment Supplied

What You Will Be Doing As Dutch-Speaking Customer Service Advisor

As a Bilingual Customer Service Advisor, you will be responsible for delivering exceptional customer service to Dutch-speaking B2B clients. Your key duties will include handling inbound queries from existing customers via telephone and email – this opportunity holds high quality standards as you will be working within the financial services sector.

• Handle customer service queries from Dutch-speaking clients via telephone and email
• Complaints resolution.
• Data-Entry – Log and maintain accurate customer records
• Arrange and process payments for clients
• Translate documents and correspondence as required
• Meet productivity targets, supporting the team to achieve business goals
• Ensure compliance with FCA guidelines and underwriter standards.

Working Hours : 37.5 hours per week | Monday to Friday

What You Will Bring

• You will be fluent in Dutch, both spoken and written to a professional standard
• Strong MS Office experience
• Experience in delivering customer service or Administration
• Strong organisational and prioritisation skills with excellent attention to detail
• Capable of effectively managing Team relationships remotely
• Hold the right to work in the UK

PLEASE NOTE : The work for home days are set at a maximum of two days per week - This is not a fully remote role, therefore you should be within easy commuting distance of Bristol City to be considered for this position.

If you are a motivated, customer-focused individual with a passion for delivering high-quality service and wanting to join a truly fantastic organisation who can offer genuine career development opportunities, we would love to hear from you. Apply and we will be in touch to discuss