Customer Service Advisor - Doxford

Reed Talent Solutions; Houghton-le-Spring; On-site; GBP 40,000 - 60,000; Part time

Job summary

A customer service staffing provider is looking for Customer Service Advisors to join their team in Doxford, UK. The role involves providing solutions for customers via phone and email, managing complaints, and delivering excellent service. Applicants should have a passion for customer service and ideally some experience in a similar environment. The position is temporary, with 37.5 hours per week and a pay rate of £12.97 per hour.

Qualifications

• Proven record in a customer service environment.
• Ability to manage workloads and meet deadlines.
• Good level of spoken English and clear communication.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Manage phone calls and handle complaints effectively.
• Deliver high quality of service within agreed handling time.

Skills

Customer service experience

Resilience

Attention to detail

Telephone manner

Problem solving

Tools

Email

Spreadsheet software

Word processing software

Job description

Customer Service Advisors wanted!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford.

Job Details

• Role: Customer Service Advisor
• Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW
• Start Date: 15/09/2025
• Pay Rate: £12.97 per hour
• Contract: Temporary (up to 12 weeks, with potential extension)
• Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?