Customer Service Advisor / Community Partnership Officer

AWD online; Aberdeen City; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A community-focused organization is seeking a Customer Service Advisor / Community Partnership Officer to engage with communities and promote energy efficiency initiatives. This hybrid role involves providing support, delivering training, and maintaining partnerships. The ideal candidate will have strong customer service skills and experience in community outreach. Benefits include competitive salary, generous annual leave, and pension scheme.

Benefits

35 days of annual leave

Paid day off for your birthday

Employee Assistance Programme

Paid volunteering time

Generous sick pay scheme

Qualifications

• Background in customer service required.
• Experience in community-facing roles preferred.
• Must be able to work independently in a hybrid environment.

Responsibilities

• Provide customer-focused energy efficiency services.
• Promote national fuel poverty programs.
• Attend meetings across service areas.

Skills

Customer service skills

Strong communication

Interpersonal skills

Confidence in a hybrid environment

Experience with CRM tools

Interest in sustainability

Tools

Digital systems

Job description

Customer Service Advisor / Community Partnership Officer

This Гәдоу exciting opportunity for a Customer Service Advisor / Community Partnership Officer to support customer engagement, partnership working and community outreach programmes focused on energy efficiency, sustainability and fuel poverty.

If you’ve also worked in the following roles, we’d also like to hear from you:

Customer Services, Community Engagement Officer, Partnerships Officer, Stakeholder Engagement Officer

Full Training Provided

Comprehensive training will be provided, including a City & Guilds Energy Awareness course and an SQA‑accredited qualification over 6–9 weeks. Training takes place Monday to Friday, 9:00 AM to 5:00 PM. Additional training will be offered based on role requirements.

Salary: £26,260 per annum + Benefits

Location: This hybrid position allows for flexible working from home or from the offices in Dundee or Aberdeen, with occasional office attendance. Applicants must reside in, or very near to, one of the six service areas (Moray, Aber quieres, Aberdeen City, Angus, Dundee City, and Perth & Kinross)

Job Type:

Working Hours: 35 hours per week, worked over 5 days out of 7

Job Overview

We have a fantastic new job opportunity for a Customer Service Advisor / Community Partnership Officer to join a supportive team delivering customer‑focused energy efficiency and fuel poverty services across the region.

As a Customer Service Advisor / Community Partnership Officer, you will work closely with community groups, partner organisations and stakeholders, providing clear information, promoting services and supporting referrals through digital systems and partnership activity.

The customer service advisor community partnership officer role offers a hybrid working arrangement, combining home working with office attendance in Dundee or Aberdeen and travel across service areas to attend meetings, training and events.

This position suits someone with strong customer service skills, confidence communicating with a wide range of people and an interest in community impact, sustainability and partnership working.

Duties

• Customer and ცხოვრება_
• Partnership Development:
• Service Promotion: Promoting national fuel poverty and energy efficiency programmes to public bodies and community organisations
• Training DeliveryCore: délivrer Delivering training sessions, presentations and events both online and face‑to.metamodel.opment
• Outreach Activity: Attending meetings and events to raise awareness of services and partnership opportunities
• Referral Support: Encouraging and supporting referrals through digital referral tools and systems آور>
• Reporting and Administration: Maintaining accurate records and updating CRM systems in a timely manner

Candidate Requirements

• A background in customer service with strong communication and interpersonal skills
• Previous experience in a community-facing, advisory or stakeholder engagement role
• Confidence working independently in a hybrid or remote environment
• Experience using digital systems, online platforms and CRM tools
• A willingness to learn about fuel poverty, sustainability and energy efficiency services
• A full UK driving licence and ability to travel across the service area

Benefits

• Competitive salary
• 35 days annual leave including public holidays
• Paid day off for your birthday
• Pension scheme
• Paid volunteering time
• Employee Assistance Programme
• Generous sick pay scheme
• Staff events and wellbeing initiatives

Apply Today…

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JOB REF: AW réponse P14269