Customer Service Advisor - Banking

Honeycomb Jobs Limited; Ballyclare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major bank in Northern Ireland is looking for a Customer Service Advisor based in Ballyclare. The role is temporary and focuses on providing excellent customer support, identifying customer needs, and encouraging digital services. Candidates should have experience in customer-facing roles and strong communication skills. This is an excellent opportunity to join a trusted organization that values customer relations.

Qualifications

• Experience in a customer-facing position.
• Energetic, proactive, and approachable with a strong work ethic.
• Excellent communication and relationship-building abilities.
• Strong attention to detail and organisational skills.

Responsibilities

• Provide outstanding customer support, ensuring every individual feels respected and understood.
• Identify and recommend products and services to suit customer needs.
• Encourage customers in using digital and self-service options.
• Process transactions accurately while following compliance standards.
• Contribute to a positive and collaborative branch atmosphere.

Skills

Retail Banking

Customer Service

Branch Banking

Cashier

Job description

Overview

Honeycomb is pleased to be working with a major bank in Northern Ireland to recruit for a Customer Service Advisor based in Ballyclare. This is a temporary, ongoing role and an excellent chance to join a trusted organisation that prioritises both its customers and the wider community.

Responsibilities

• Provide outstanding customer support, ensuring every individual feels respected and understood.
• Identify and recommend products and services to suit customer needs.
• Encourage and assist customers in using digital and self-service options.
• Process transactions accurately while following all compliance and regulatory standards.
• Contribute to a positive and collaborative branch atmosphere.

About you

We\'re searching for someone enthusiastic about customer care, with the ability to thrive in a busy, team-focused setting.

Essential Skills & Background:

• Experience in a customer-facing position.
• Energetic, proactive, and approachable with a strong work ethic.
• Excellent communication and relationship-building abilities.
• Strong attention to detail and organisational skills.

Desirable:

• Previous experience within banking or financial services would be beneficial.

If you require adjustments during the recruitment process due to disability, please reach out to us so we can provide the right support. Honeycomb is dedicated to promoting equality of opportunity for all candidates.

How to apply

To apply, please upload your CV using the link provided or contact Cora Montgomery at Honeycomb on .

Skills: Retail Banking, Customer Service, Branch Banking, Cashier