Customer Service Advisor

Lloyd Recruitment - Epsom; Wrexham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Service Advisor to join their busy team. In this role, you will assist house owners, tenants, and property developers with various queries related to property repairs. The position offers a salary starting at £24,570 per annum, increasing based on performance, along with 33 days of holiday, onsite parking, and opportunities for career progression and professional training. Flexibility to work shifts, including weekends, is required.

Benefits

33 days holiday

Free parking onsite

Career progression

Training courses funded

Pension

Refer a friend retail voucher

Qualifications

• Ability to handle customer queries over the phone with confidence.
• Keen to resolve problems through positive customer service.
• Prepared to work split shifts covering a range of hours.

Responsibilities

• Record details of customer situations and update the system.
• Book appointments for repairs.
• Transfer calls to related departments as necessary.

Skills

Confident communication

Problem resolution

Multi-tasking

Job description

Overview

Customer Service Advisor

Working as part of a busy customer service team, you'll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.

You'll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Responsibilities

• Each call will require you to take down details of the specific situation, updating the system accordingly
• Booking in appointments
• Transferring calls through to the wider business if needs be

Finer Details

• £24,570 per annum - increasing to £26,000 depending upon individual performance.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Pension

Hours and Availability

Core hours are 9-5.30pm - however during winter months, they are open from 7.00am - 8.00pm, and the team work on split shifts to cover these hours. You'll also need to be prepared to work 1 weekend day per month (on a rota basis).

If you feel that you match the above, don't hesitate to send us your CV for consideration.

Additional

Refer a friend and earn a retail voucher worth up to £500!