Customer Service Advisor

TipTopJob; West Yorkshire; On-site; GBP 25,000 - 33,000; Full time

Job summary

A thriving UK manufacturing business is seeking a Customer Service Advisor to deliver exceptional service. In this office-based role, you will manage customer interactions across various channels and resolve product-related queries. Candidates should have experience in customer service and be proficient with Microsoft Office. The position offers a salary range of £25,000 - £33,000 based on experience.

Qualifications

• Proven experience in a customer service, contact centre, or trade support role.
• Confidence with Microsoft Office, CRMs, and order processing tools.
• Strong organisation and multitasking abilities.

Responsibilities

• Be the first point of contact for customers via phone, email, live chat, and social media.
• Handle product queries, delivery updates, order support, and complaint resolution.
• Collaborate with internal teams to ensure smooth service.

Skills

Excellent communication

Active listening

Solution-focused mindset

Strong organisation

Positive attitude

Tools

Microsoft Office

CRMs

Order processing tools

Job description

Brighouse (commutable from Bradford, Halifax, Huddersfield, Leeds)

Monday to Friday, 7:00am - 4:00pm (office-based)

Salary: A GBP 25,000 - GBP 33,000 (DOE)

We are looking for a Customer Service Advisor to join a thriving UK manufacturing business, known for delivering exceptional service and high-quality home improvement products to the trade. If you bring energy, empathy, and a professional edge to your work, we'd love to hear from you.

Responsibilities of the Customer Service Advisor

• Be the first point of contact for customers via phone, email, live chat, and social media
• Handle product queries, delivery updates, order support, and complaint resolution
• Investigate and resolve issues promptly, escalating when necessary
• Log customer interactions accurately and highlight recurring trends
• Collaborate with internal teams (sales, logistics, technical) to ensure smooth service
• Keep up to date with new products, promotions, and policies

What You'll Bring

• Proven experience in a customer service, contact centre, or trade support role
• Excellent communication and active listening skills
• Confidence with Microsoft Office, CRMs, and order processing tools
• A solution-focused mindset: calm under pressure and quick on your feet
• Strong organisation and multitasking abilities
• A friendly, positive attitude with a passion for customer care

If you are interested in the role of Customer Service Advisor, please contact Jade or call us.

Closing date: 01.09.2025 (subject to change based on applications)

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We are committed to selecting, recruiting, and developing the best people, basing judgments solely on suitability for the job. Due to high application volumes, we may not respond to all applications individually. Thank you for your interest, and we look forward to working with you.