Customer service advisor

ADECCO; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Sales and Service coordinator in Sutton Coldfield to handle customer enquiries and sales. This role involves operating within compliance guidelines and providing excellent customer service. The ideal candidate has contact centre experience and strong communication skills. Temp-to-Perm contract with competitive pay of £13.00ph, aiming for a start date in October 2025.

Benefits

Comprehensive training and development programme

Opportunity for permanent employment

Supportive team environment

Cashback options through Boost Benefits

Qualifications

• Previous contact centre experience required.
• Strong communication skills to build rapport with customers.
• Comfortable in a performance-monitored environment.

Responsibilities

• Handle inbound enquiries and sales from prospective customers.
• Process email leads and make outbound calls.
• Ensure compliance with FCA regulatory guidelines.
• Provide excellent customer service.

Skills

Strong communication skills

Previous contact centre experience

Empathy

Performance monitoring familiarity

Tools

CRM systems

Microsoft Office Suite

Job description

Overview

Job Title: Sales and Service coordinator

Location: Sutton Coldfield

Contract Details: Temp-to-Perm

Salary: £13.00ph

Shifts: Monday - Friday, between 8:00am and 20:00pm

Multiple roles available!

About Our Client

A leader in plan services, expanding their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to customers.

Responsibilities

• Handle inbound enquiries and sales from prospective customers interested in plan services.
• Follow up on email leads and make outbound calls to warm prospects.
• Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
• Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
• Participate in a rigorous QA process with monitored calls and feedback.
• Provide excellent customer service.

Essential (Knowledge, skills, qualifications, experience)

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport with customers.
• Comfortable working in a performance-monitored environment.
• Ability to handle sensitive conversations with empathy and professionalism.

Desirable (Knowledge, skills, qualifications, experience)

• Background in regulated environments such as banking or insurance.
• Experience in sales or customer service roles that require adherence to compliance standards.

Technologies

• Familiarity with CRM systems and communication tools.
• Proficient in Microsoft Office Suite and related software.

Benefits & Perks

• Comprehensive training and development programme
• Opportunity for permanent employment after the initial contract
• Supportive team environment
• Boost Benefits with Agency – cashback options

How to apply

If you are passionate about customer service and want to make a difference in people’s lives, please send your CV and a cover letter detailing your relevant experience. Interviews will be conducted on-site during the week of 6 October, with a go-live date set for 20 October 2025. We look forward to welcoming you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.