Customer Service Advisor

Accomplish Today Ltd; Watford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service company in Watford is looking for a Customer Service Advisor. In this role, you will guide clients to enhance their experience through effective communication and problem resolution. You must have previous contact centre experience and be able to handle difficult situations supportively. The position requires a strong customer focus and flexibility to meet business demands, including potential shift rotations and weekend work.

Qualifications

• Previous experience in a contact centre environment.
• Ability to communicate clearly with excellent interpersonal skills.
• A strong customer and solution focus.
• Able to deal with difficult situations in an assertive and supportive manner.
• Ability to work flexibly to meet the demands of the business.

Responsibilities

• Ensure all telephone and email enquiries are resolved to client's satisfaction.
• Manage client expectations through effective communication.
• Maintain high standards of accountability and professionalism.
• Provide proactive support to increase retention likelihood.
• Serve as a credible face of the business and inform clients about offerings.

Skills

Excellent communication skills

Customer focus

Problem-solving abilities

Job description

As a Customer Service Advisor, you will primarily be responsible for providing comprehensive advice and guidance to clients to enhance their experience.

The key responsibilities for this role will include, but are not limited to:

• Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
• To manage the expectations of all clients through effective communication and ownership.
• To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
• Provide reactive and proactive support to increase the likelihood of retention.
• Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.

Person Specification

• Previous experience in a contact centre environment.
• Ability to communicate clearly with excellent interpersonal skills.
• A strong customer and solution focus.
• Able to deal with difficult situations in an assertive and supportive manner.
• Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.

PAYE Umbrella, PSC or out sourced payroll experience would be ideal.