Customer Service Advisor

Precision People; Thurrock; On-site; GBP 40,000 - 60,000; Full time

Job description

Customer Service Advisor

12 months Fixed Term Contract - Maternity Cover

Thurrock, RM20 3AL - Office-Based Role

Construction Equipment / Vehicles

13.53 per hour

Day Shifts Mon-Fri

Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you.

The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.

Key Responsibilities & Tasks

• Handle customer service duties via telephone and email
• Process sales orders, returns, and credits
• Manage order and credit processing
• Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
• Liaise with warehouse and transport teams to resolve delivery and stock issues
• Support Sales Team / Account queries

Required Skills

• Customer service experience via telephone and email
• Strong customer focus and excellent service skills
• Team player with the ability to work independently
• Computer-literate and experienced using CRM software / MS Office (Excel, Word, Outlook)
• Calm and professional telephone manner
• Effective communication and interpersonal skills
• Commutable to the Gloucester postcode on a daily basis
• Competent in using multiple systems
• Proactive approach to problem-solving and business operations

13.53 per hour

Monday-Friday 8:30-5pm (1 hour lunch break)

Holiday & Pension

12-month - maternity cover

Long-term scope to be a full-time role

Interested? To apply for this Customer Service Advisor position, here are your two options :

• Call now and let’s talk through your experience. Ask for Emma Gimore (phone number removed) between 7.30am - 4.30pm.
• Click “apply now” so I can read your CV and let you know Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.