Customer Service Advisor

Red Recruitment; Stone Edge Batch; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Nailsea to provide exceptional service to business customers. The role involves answering calls, responding to queries, and ensuring a high standard of customer satisfaction. Ideal candidates will possess strong communication skills and a positive attitude. Benefits include a salary of £27,000 per annum, holiday increase with service, pension contributions, and performance-related bonuses.

Benefits

25 days' holiday rising to 28

Up to 20% combined pension contribution

Performance-related bonus of up to 10%

Life assurance of up to eight times your salary

Cashback and discounts from over 3,000 retailers

Qualifications

• You should have a positive 'can do' attitude and be enthusiastic to learn new skills.
• You should want to exceed both your own and the customers' expectations.
• Excellent communication skills, both written and verbal is required.

Responsibilities

• Answering inbound calls and responding to email queries from business customers.
• Interacting with regional water companies in daily tasks.
• Delivering first-class and memorable customer service.

Skills

Positive attitude

Enthusiastic to learn

Excellent communication skills

Willingness to adapt

Resilience and reliability

Job description

Overview

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers.

Benefits and Package

• Salary: £27,000 per annum
• Hours: Monday - Friday, 40 hours per week
• Contract Type: Permanent
• Location: Nailsea
• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increases yearly, rewarding your first three years of service
• Performance-related bonus of up to 10%
• Optimise Health Plan, supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits, including electric vehicle and cycle2work schemes
• A range of family-friendly policies, including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Key Responsibilities

• Answering inbound calls and responding to email queries from customers who are also other businesses
• Interacting with regional water companies and multiskilled in a variety of other daily tasks
• Delivering first-class and memorable customer service
• Building rapport via all forms of communication
• Confidently making and implementing decisions when necessary

Key Skills and Experience

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customers' expectations
• Excellent communication skills, both written and verbal is required
• You will be required to have a willingness to adapt and respond to change
• Being able to work to department targets, demonstrate resilience and reliability is also required

If you are interested in this Customer Service Advisor position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)