Customer Service Advisor

Work Lyf Group; Stone; Hybrid; GBP 26,000; Full time

Job summary

A customer-focused organization in Stone is looking for a full-time Customer Service Advisor. This role involves managing customer service emails, processing sales orders promptly, and handling queries while meeting KPI expectations. The ideal candidate will possess strong communication skills and experience in customer service. The job offers a hybrid working schedule, allowing flexibility in work location with free parking and easy access to transport links.

Benefits

Free parking

Easy access to rail and bus routes

Qualifications

• Customer service experience is beneficial.
• Strong communication skills required.
• Ability to manage queries and follow KPIs.

Responsibilities

• Manage CS mailbox and pass queries to team members.
• Process all sales orders within 24 hours accurately.
• Action and log complaints and credit returns within KPIs.

Job description

Role

Customer Service Advisor

Location

Stone

Hours

Full Time 37.5 hours a week Monday - Friday

Pay

£26k

Hybrid working

Hybrid working Monday & Friday

An excellent opportunity has arisen for an Customer Service Advisor to join one of our longstanding clients, based in Stone.

Free parking with easy access to rail and bus routes

The Role

Ensure active management of CS mailbox throughout the day. Passing queries to relevant team members with as much information as possible. Pass any potential customer leads for new orders to the relevant Sales Representative / Application Specialists.

Handle the requests of our Sales colleagues. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.

Process all sales orders within 24 hours to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.

Ensure all complaints and credit returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent fol...